BUGLE Articles

The Importance of Great Managers

Great managers are not just managers of a process or a department, plodding along doing the same thing today as they did yesterday. Their role is to manage the most valuable asset of a company—its people. Read More

Becoming Different

The description of change must be one of the most clichéd concepts in our world today: Change is Good. Change is Inevitable. Change is the Only Constant. Change is Gonna Come. Change is Hard, etc. Unfortunately, as with all things clichéd to the point of irrelevance, the real point becomes trivialized and dangerously ignored. Read More

Leading Through Change

Mark Williams spent most of his 25-year EBSCO career building relationships with publishers. He discerned how EBSCO could best meet publisher needs as an agent, making their content available to end users in colleges and universities, corporations, public libraries, municipalities, and other organizations around the world. Read More

Cornerstone of Success

In Lee Dabkey’s 25 years at EBSCO, respect has proved key in building a motivated team to move the business forward. “Managers aren’t successful by themselves. It’s the people around them who make them a success…” Read More

How EBSCO Measures Success

To be successful, you must determine how you are going to measure progress. If you don’t measure key elements of your business, you won’t see problems early enough to have a chance to overcome them. Read More

How to Win Friends and Influence People

Dale Carnegie’s How to Win Friends & Influence People is the premier business how-to book. Its title is an apt description of the subject matter—interpersonal relationships. This revised edition aims to teach people how to be likeable and respected and how to alter the behavior of others in mutually beneficial ways. Read More

Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day

A detailed, start-to-finish plan for building a customer-centric culture and systems that let good people deliver outstanding service. Author Michael Basch shows how to inculcate customer-focused cultures with the vision, values, goals, relevance, feedback, and actions needed to succeed. Read More

Winning with Accountability: The Secret Language of High-Performing Organizations

Success can’t happen without accountability. It is that simple. For over 10 years, Henry Evans has worked with hundreds of organizations around the world, teaching and building accountability. This book offers that same guidance to you, your colleagues and your team to reach new levels of excellence and success. Read More

Execution: The Discipline of Getting Things Done

Larry Bossidy is one of the world’s most acclaimed CEOs, a man with few peers who has a track record for delivering results. Ram Charan is a legendary advisor to senior executives and boards of directors, a man with unparalleled insight into why some companies are successful and others are not. Together they’ve pooled their knowledge and experience into the one book on how to close the gap between results promised and results delivered that people in business need today. Read More

Encouraging Ethics, Integrity, and Values

Recent corporate scandals have drawn increased attention to the role that ethics, integrity, and values play in the business world today. Business leaders must keep business ethics at the core of corporate policy, make integrity a defining element of the corporate culture, and enforce rigorous standards of ethical behavior in all employees. Read More

Developing Others

A team member who is good at developing others is of special value to his or her organization. While it is beneficial in a general way to offer encouragement to peers, there is a specific return on helping the right team member embrace a strategic challenge. Read More

Influence Without Authority

Social interactions are large components of all working environments. People working in teams or across departmental boundaries need cooperation and support in order to succeed, and they need to be able to influence peers and leaders. Read More

Strategic Thinking

Given that leaders are charged with leading their business organizations, strategic thinking is an essential leadership competency. Leaders must be both visionary and knowledgeable about their organization’s capabilities. Read More

Problem Solving

Problem solving requires gathering the best information possible, and based on that information, making the best decision possible. Effective problem solving within the corporate environment often requires collaboration with others and a willingness to allow them to contribute to and share in the satisfaction of crafting an effective solution. Read More

Culture of Accountability

As a leader, you like to think that you run a tight ship. But if you’re honest with yourself, you know that you let a few things slide—a missed deadline here and there, a few white lies to clients, some cases of over-committing and under-delivering, and perhaps a tendency to talk over others in meetings. Read More

Being Action Oriented

Being action oriented means persistently pursuing a task even when circumstances make it difficult. It also means doing more than what is defined in a job description in order to help the company reach its goals. Read More

Decision Making

Quality decision making is crucial for companies in this age of rapid technological progress, globalization, and in a volatile economic landscape. Good decisions add value to an organization and add to a leader’s effectiveness, while poor decisions cast a shadow over both. Read More

Innovation

The ability to generate, manage, and promote innovation is an important part of driving growth and adapting to changing business conditions. An innovative business environment allows individuals at every level of the organization to generate or identify new ideas, select those that are most appropriate, and put them to work in support of business growth. Read More

Continuous Learning and Improvement

One of the most important assets of any business is an experienced, well-trained staff. While business leaders expect that the workers they recruit will have the experience and training necessary to perform their jobs, they should also be investing in employee development. Read More

Encouraging Collaboration

Collaboration tends to thrive in organizations with cultures based on trust and openness. When collaboration works well, business requirements can be better met through the work of teams than by individual. Read More

Selling a Vision and Mission

A business that sees itself as part of something larger, with a vision and mission that extends beyond profit to include the greater good, will find that its story resonates well beyond company walls. Young people want to work for a company that believes in being a good citizen, invests in sustainability measures, and rewards worker effort and loyalty. Read More