Leading Others

Leading others requires clearly communicating objectives, creating teamwork, promoting collaboration, and ensuring alignment. Others will look to you to feel assured that the team is on the right path towards solving the problems at hand. This means that recognizing individuals’ strengths and weaknesses on your team in order to develop their talents and skills will be critical to their success. In this role, you will lead by example, knowing that your actions will be emulated by your team. At this stage of your leadership journey, it is your responsibility to begin instilling in your team the EBSCO Way principles.

Self Assessment Tool: Click this link to access the “Leading Others” tool designed to help you identify your current strengths and growth opportunities.

Areas of Focus Competencies LEADING OTHERS
PERSONAL Positive Attitude Positive Realism: Demonstrates enthusiasm and energy that instills confidence and make EBSCO a great place to work.
Solution-Focused: Takes a “can do” approach to problems; helps teams not only name issues but also own solutions (“See It, Own It, Solve It, Do It”).
Composure: Shows poise and resilience while helping the team work through changes, shifting priorities, and unexpected events.
Trust and Respect Ethics and Values: Leads by example and holds others accountable for supporting and demonstrating behavior consistent with the EBSCO Way.
Trust: Follows through on commitments and acts in ways that are consistent with own words; deals with others in an open, honest manner; extends trust to others.
Respect: Treats others fairly and with respect for their talents and differences; assumes positive intent; respectfully works through disagreements.
Drive Determination and Resilience: Persists to achieve objectives; helps team work through difficult challenges; recovers quickly from setbacks.
High Expectations: Establishes high performance standards for the team; generates pride in the value we deliver to our customers.
Urgency: Demonstrates a strong action orientation and helps the team accelerate toward the finish line.
PEOPLE Collaboration Partnering: Ensures team members involve others appropriately and work effectively across boundaries when solving problems and developing solutions.
Interpersonal Effectiveness: Maintains productive, mutually respectful, and cooperative working relationships with diverse others inside and outside the team.
Conflict Management: Addresses conflict directly; sees disagreement as an opportunity for robust discussion.
Open Communication Direction: Communicates vision, goals, and priorities with the team to create a shared purpose and context.
Influence: Gains the agreement and commitment of the team and its customers on a broad range of issues, actions, behaviors, and beliefs. Values input, is eager to understand, and can be influenced by others.
Empowerment: Works to build individual and team capability for self- management.
Talent Development Personal Development: Seeks feedback, takes constructive criticism well, and actively pursues professional growth and improvement.
Talent Development: Provides timely feedback, coaching, and development support for team members; recognizes others; responds proactively to performance issues.
Diversity: Shares, listens to, seeks out, and respectfully considers diverse ideas, perspectives, experiences, and approaches.
THOUGHT Critical Thinking Analysis: Thoroughly and objectively investigates to understand root causes, benefits, costs, and risks while balancing the need to make timely decisions; helps others do the same.
Complexity: Helps the team see the relevant factors to consider when assessing situations and/or taking action.
Sound Judgment: Demonstrates ability to investigate underlying issues when solving problems, considers relevant factors, and makes good decisions in a timely manner; enables the team to do the same.
Strategic Thinking Business Acumen: Ensures that the team understands the key factors that drive financial success; establishes financial, operational, and other key metrics to measure team progress toward goals.
Big-Picture Thinking: Thinks broadly and holistically, considers longer-term consequences and interdependencies, and helps others do the same.
Global Mind-set: Demonstrates ability to build trust and coordinate work virtually via sensitivity to cultural norms, work styles, practices, and technologies.
Customer- Focused Customer Insight: Provides the team access to market, customer, and/or competitor information in order to understand customer value.
Customer Value: Helps the team reflect on ways to identify new dimensions of customer value and how to deliver them.
Responsiveness: Engages customers and helps the team respond in a timely and personalized manner that distinguishes the EBSCO customer experience.
RESULTS Change Leadership Vision: Helps the team understand the need for change, the benefits to be gained, and our part in making it happen.
Engagement: Involves the team in all aspects of planning and implementing the change; works through obstacles and celebrates progress with the team.
Alignment: Ensures that people see the connections between changes, team goals, and business strategy; provides frequent change communications upward and downward; reprioritizes and realigns the team as needed.
Continuous Improvement Challenge: Challenges the team to think beyond what has worked in the past and to embrace new or unconventional approaches; welcomes others’ creative ideas.
Improvement: Helps others apply processes, tools, and methods to solve problems, eliminate waste, and increase value to the customer.
Innovation: Offers encouragement and support for testing, learning, and sharing best practices that can improve the value we provide; views mistakes as learning opportunities.
Execution Prioritizing and Planning: Establishes clear goals, priorities, and plans aligned to broader business goals with the team.
Accountability: Helps team establish and reinforce mutual accountability for performance goals; surfaces problems so the team can resolve things together.
Follow-Through: Puts disciplined practices in place to ensure follow-through; provides ongoing support and encouragement to individuals and the team to ensure commitment to goals.